Orders & Shipping Information (USA)

Returns/Exchanges

We want you to LOVE your herbs - and we want you to be able to try them RISK FREE! We source the highest possible quality Di Dao herbs available - but we also understand that sometimes things go wrong, or you ordered a product that might not be right for you.

If you are not completely satisfied with a product for any reason, simply email us for details of how to arrange a full refund of the purchase price or a credit to use against a replacement purchase (less shipping charges*).

To receive your refund or store credit, you must advise us by email within 30 days of receiving your items; and items must be returned and received by us within 60 days of the purchase date.

Once we receive your items, we can provide a store credit; or refund the payment method you used to purchase (less shipping charges*).

Please note: we do not provide return shipping labels - return of purchase is at your own expense.

Email hello@superfeast.com for details of where to send your item.

* Shipping Costs: the cost to SuperFeast to ship your products vary depending on where you are located. On most orders, the cost of shipping is higher than what we actually charge ($9.99 for orders under $75, and free on orders over $75). The actual cost we spent to send you your items will be deducted from your credit. Proof of what we were charged sending you the herbs will be provided as evidence of any withheld amount.

We think our herbs are awesome and we hope you agree. If you are unsatisfied with your purchase, we will immediately offer a store credit or a full refund (less shipping costs*).

You may advise us of your intention to return items within 30 days of receipt, and we need to receive the product back within 60 days of delivery for the credit. Refunds will be processed within 5 days of receiving your returned item. Funds are usually returned to your card within 5 days of us processing the refund. Store credits are available for use immediately after we have processed the return. Email hello@superfeast.com for details of where to send your item. * Shipping Costs: the cost to SuperFeast to ship your products vary depending on where you are located. On most orders, the cost of shipping is higher than what we actually charge ($9.99 for orders under $75, and free on orders over $75). The actual cost we spent to send you your items will be deducted from your credit. Proof of what we were charged sending you the herbs will be provided as evidence of any withheld amount.

Oh darn it! We’ll sort it out! If for any reason there is an issue with your order (incomplete or incorrect), please email hello@superfeast.com or call 323 694 4600 as soon as possible, and we will guide you through the replacement process.

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