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The Balance Collection Sale Terms and Conditions
Terms & Conditions of Sale
25% off JING, Eucommia Bark, SHEN, Cordyceps, and Reishi.
Sale ends on March 31st 2022 at 11:59 PM PST.
- While stocks last
- Sale prices will be honored during the sale period. We regret we are unable to refund or apply advertised discount for purchases made prior to or following stated sale dates and times.
- Affiliate discounts, gift cards, and other discount codes will be active throughout the sale. Only one discount code can be used per transaction.
- Free Shipping with order of $75 or more
- No rainchecks.
- We only ship to USA and Canadian addresses.
We HIGHLY RECOMMEND our customers take out ROUTE INSURANCE on your orders! Route insurance provides additional cover for lost, damaged, stolen or miss-delivered purchases. See our Orders & Shipping Information page for more details
Typical waiting times for delivery are as follows:
- We only ship to USA and Canadian addresses. Our facility is in LA, California.
- Standard Shipping to Mainland USA: typically 4 business days from placing your order.
- Expedient Shipping to Mainland USA: typically 2 business days from placing your order - if your order is received by 11am.
- Shipping to Hawaii and Alaska: typically 10 business days from placing your order (no expedient shipping option available)
- Shipping to Canada: given sales season and customs, we are unable to confidently predict delivery times for our Canadian friends. However, we would recommend allowing up to 20 business days.
Orders, Cancellations, Edits & Changes
- Orders are submitted for processing as soon as you make payment.
- We regret that cancellations and order amendments can not be guaranteed following the placement of your order. It is, however, worth contacting us as soon as you can - as there is usually a small window of opportunity to intercept orders if the error occurs during our Customer Service hours.
- If you require a change, upon delivery of your order, you can return your items via our usual returns policy (see Returns & Exchange).
- Requests for exchanges or refunds will incur shipping charges.
- Discount codes MUST be entered at the checkout. We regret that we are unable to retroactively apply discount codes to orders, nor are we able to process refunds for unused codes. Please ensure you enter these via the payment page. **NOTE** avoid the 'express checkout' service if you have a discount code or gift certificate, as this does not allow for codes to be entered.